PRIVATE POLICY

Here at Our Sanctuary Limited, we are committed to ensuring that your privacy is protected. This Privacy Policy applies to children and young people in our care, their families, local authorities, our staff, prospective staff, partners, suppliers, and visitors to our company website.

Any information we ask you to provide, by which you can be identified, will only be used in accordance with this Privacy Policy.

What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679 – the GDPR) as “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”.

In simpler terms, personal data is any information about you that enables you to be identified. This includes obvious information such as your name and contact details, as well as less obvious identifiers such as numbers, electronic location data, and online identifiers.

What Do We Collect?

We may collect the following information where appropriate and necessary:

Name and contact details (such as address, email address and telephone number)
Employment information (for staff and prospective staff)
Information provided by local authorities and regulatory bodies relating to the care of children and young people
Records required for safeguarding, care planning and service delivery
Other information relevant to the safe and effective operation of our services

What We Do With It

We use this information for the following purposes:

To provide high-quality care and safeguarding for children and young people
To comply with legal and regulatory obligations, including Ofsted requirements
Internal record keeping and compliance monitoring
Recruitment, training and staff management
Communication with local authorities, regulators, and families where appropriate
To improve our services and ensure the safety and wellbeing of those in our care

We do not use personal data for direct marketing or promotional purposes.

How It’s Stored

We are committed to ensuring that your personal information is kept secure, confidential, and not retained for longer than necessary. We use secure IT systems and, where required, trusted third-party service providers who meet strict data protection standards.

If any of your personal data is required by a third party (for example, a regulator or safeguarding partner), we will ensure it is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s legal responsibilities.

Security

We take your information security seriously. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic and managerial procedures to safeguard the information we hold. All personal data is protected under the GDPR.

Your Rights

Under the GDPR, you have the following rights:

The right to be informed about our collection and use of your personal data
The right to access the personal data we hold about you
The right to have inaccurate or incomplete personal data rectified
The right to request deletion of your personal data where appropriate
The right to restrict processing of your personal data in certain circumstances
The right to object to our use of your personal data for particular purposes
The right to data portability in applicable situations

Further information about your rights can be obtained from the Information Commissioner’s Office (ICO).

If you have any concerns or complaints about our use of your personal data, you have the right to lodge a complaint with the ICO.

Children and Young People

As we provide services to children and young people, safeguarding is central to everything we do. Information about children in our care is only collected and processed where strictly necessary, and always in line with legal and regulatory requirements. We do not collect personal information from children through this website.

Links to Other Sites

Our website may contain links to other websites of interest. Once you leave our site, we have no control over the external site. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites. Please review their policies before providing personal information.

Keeping You in Control

You may restrict the collection or use of your personal information in the following ways:

You can contact us at any time to update or correct your information
You can make a subject access request to find out what personal data we hold about you
We will respond within one month of receiving your request (or within three months if the request is particularly complex)

We will never sell, distribute or lease your personal information to third parties unless we are required by law to do so.

Changes to This Privacy Policy

Our Sanctuary Limited reserves the right to change, modify, add, or remove portions of this Privacy Policy at any time.

This site is controlled and operated by Our Sanctuary Limited from the United Kingdom and complies with English law. It is intended to be accessed by both UK and international users. All visits to this site shall be governed by English law.

​​​

​